Refund and Returns Policy for Chiabee

Effective Date: January 10, 2025

At Chiabee, we strive to provide high-quality products and excellent service. We understand that there may be instances when you are not fully satisfied with your order. This Refund and Returns Policy outlines how we handle refunds, returns, and our points system to ensure a smooth experience for our customers.

1. Refunds and Returns Policy

Due to the nature of our products (food and beverages), we do not accept returns once an order has been placed and fulfilled. However, we are committed to ensuring your satisfaction. If you encounter an issue with your order, we will review it on a case-by-case basis.

2. Points System

Chiabee rewards our loyal customers with a points system that can be used for discounts, special offers, and other benefits. Below are the key details of our points system:

  • Earning Points: Customers earn 1 point for every $1 spent on eligible purchases.
  • Redeeming Points: Points can be redeemed for discounts on future orders. For example, 100 points = $5 off.
  • Points Expiration: Points expire 12 months after they are earned.
  • Non-Transferable: Points are non-transferable and cannot be exchanged for cash.
  • Exclusions: Points cannot be earned or redeemed on gift cards, shipping fees, or taxes.

Impact on Refunds:

  • Refunds and Points: If you receive a refund for an order, the points earned from that purchase will be deducted from your account.
  • Using Points for Orders: Points applied to an order are non-refundable. If an order is refunded, the points used will not be reinstated.

3. Eligible Refunds

Refunds may be considered under the following circumstances:

  • Incorrect Orders: If you receive an incorrect order (e.g., wrong product or missing items), please notify us within 24 hours of pick-up or delivery. We will investigate the issue and may offer a full or partial refund, depending on the situation.

  • Defective Products: If your order arrives in poor condition (e.g., damaged or spoiled food), please contact us immediately with supporting evidence (such as photos) so we can assess the situation and determine whether a refund or replacement is appropriate.

  • Payment Issues: If there is an error in processing your payment or you are charged incorrectly, we will correct the issue and provide a refund if necessary.

Refund requests that do not meet these criteria will be reviewed and processed at Chiabee’s discretion.

4. Non-Refundable Situations

We are unable to offer refunds in the following situations:

  • Change of Mind: If you change your mind about your order after it has been processed or fulfilled, we are not obligated to offer a refund.

  • Orders Placed via Grab Delivery: Any orders made through the Grab delivery platform are not eligible for refunds or exchanges through Chiabee. We advise you to review your order carefully before confirming it through Grab.

  • Delays in Delivery: While we strive to ensure timely service, Chiabee is not responsible for delays caused by third-party delivery services (e.g., Grab). Refunds will not be provided for delays in delivery that are outside our control.

5. How to Request a Refund or Report an Issue

If you have an issue with your order, please follow these steps:

  1. Contact Us Immediately: Reach out to our customer service team by email at chiabeecafe@gmail.com or through the contact form on our website. Please include:

    • Your order number
    • A description of the issue
    • Photos (if applicable)
    • Any other relevant details

  2. Review and Resolution: Our team will review your case and determine the best resolution. If your refund request is approved, we will process the refund to your original payment method or offer a replacement, as applicable.

Please note that refunds may take up to 7-10 business days to process, depending on your payment provider.

6. Exchanges

We do not offer exchanges for food or beverages, as they are perishable and cannot be restocked once opened or consumed.

7. Cancellations

Once an order has been confirmed, it cannot be canceled. If you need to change or cancel an order, please contact us as soon as possible before the order is processed. We will do our best to accommodate changes but cannot guarantee any cancellations after the order is placed.

8. Customer Service

If you have any questions or concerns regarding our Refund and Returns Policy or the points system, please contact us at:

Chiabee
Email: chiabeecafe@gmail.com

We are committed to resolving any issues in a timely and professional manner.

By using our services, you acknowledge and agree to the terms outlined in this Refund and Returns Policy.